CRITICAL

CVE-2024-57726

Simple-help Simplehelp 2025-01-15 CVSS v3.1

CVSS

9.9

KEV

Description

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Summary dbcve.org

SimpleHelp v5.5.7 and prior contains a privilege escalation vulnerability where low-privilege technicians can create API keys with excessive permissions beyond their assigned role. These over-privileged API keys can then be used to perform actions reserved for server administrators, effectively allowing lateral movement to full administrative control of the SimpleHelp server.

Mitigation

Apply vendor-provided patch for SimpleHelp v5.5.7 or later; immediately audit existing API keys for excessive permissions and revoke any unauthorized admin-level keys; consider restricting API key creation permissions until patch is applied.

Weakness (CWE)

CWE-862 Missing Authorization

EPSS Score

66.6%

Probability of exploitation in next 30 days

99.3th percentile

References

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier Release Notes https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ Third Party Advisory https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726 US Government Resource https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/ Technical Description https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce Third Party Advisory

View on dbcve.org

Base CVE data derived from NVD (public domain). Enrichment by dbcve.org (CC-BY-4.0). Fetched via API.

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